Terms & Conditions

Last Updated: July 8, 2026

Welcome to LOUDCOAT.com, operated by LOUDCOAT LLC (“LOUDCOAT,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, systems, content, forms, booking pages, demos, and any related digital properties operated by LOUDCOAT.

By using this website, submitting a form, booking a call, purchasing services, or communicating with LOUDCOAT, you agree to these Terms.

1. Who We Are

LOUDCOAT helps businesses get attention, capture leads, respond faster, and convert more opportunities through websites, landing pages, customer response systems, lead tracking, follow-up workflows, creative assets, and business-growth systems.

LOUDCOAT may also offer specific systems, including but not limited to ReplyBadger, a LOUDCOAT system designed to help small businesses respond faster to missed calls, inquiries, and leads.

2. Use of This Website

You agree to use this website only for lawful purposes.

You may not:

Attempt to hack, damage, overload, or disrupt the website.

Copy, steal, scrape, or reproduce LOUDCOAT content without permission.

Submit false, misleading, abusive, or fraudulent information.

Use our website or services to send spam, deceptive messages, or unlawful communications.

Misrepresent yourself, your business, or your authority to act on behalf of a business.

We reserve the right to restrict or block access to anyone who violates these Terms.

3. Services Offered

LOUDCOAT may provide services including, but not limited to:

Business websites

Landing pages

Lead capture pages

Booking pages

Forms

CRM setup

Pipeline setup

Missed-call response systems

SMS and email follow-up systems

Chat widgets

Lead tracking

Branding and creative assets

Local business visibility support

Customer response systems

Business-growth consulting

ReplyBadger setup and support

Specific deliverables, timelines, pricing, and responsibilities will be outlined in a written proposal, invoice, checkout page, service agreement, or onboarding document.

4. No Guaranteed Results

LOUDCOAT builds systems designed to improve attention, response speed, lead capture, follow-up, and conversion opportunities.

However, we do not guarantee specific business results, including:

A specific number of leads

A specific number of calls

A specific sales increase

A specific search ranking

A specific return on investment

A specific conversion rate

A specific revenue outcome

Results depend on many factors outside of our control, including your offer, market, pricing, reputation, response quality, customer demand, competition, ad spend, sales process, and follow-through.

5. Client Responsibilities

To complete work properly, clients must provide accurate and timely information, including but not limited to:

Business name

Contact information

Service details

Pricing information

Logos and brand assets

Photos and videos

Offers

Legal disclaimers

Business hours

Website/domain access

CRM/platform access

Calendar links

Phone/SMS approval information

Required approvals and feedback

Delays in providing information, approvals, access, or payment may delay project timelines.

LOUDCOAT is not responsible for missed launch dates, incomplete systems, or delayed delivery caused by missing client information, late feedback, third-party delays, or lack of access.

6. Payments, Setup Fees, and Monthly Fees

All pricing will be provided through a proposal, invoice, checkout page, written agreement, or service package.

Unless otherwise stated in writing:

Setup fees are due before work begins.

Monthly fees are due in advance.

Setup fees are non-refundable once work has started.

Monthly services continue until canceled according to the cancellation terms.

Additional work outside the original scope may require additional fees.

Late payments may pause work, support, access, or active services.

LOUDCOAT may use third-party payment processors such as Stripe or other approved platforms. Payment processing may be subject to the processor’s own terms and fees.

7. Subscriptions and Ongoing Services

Some LOUDCOAT services may include ongoing monthly service, system access, support, software, messaging tools, hosting support, CRM support, or maintenance.

Unless a separate written agreement says otherwise:

Monthly services are billed in advance.

Monthly services are month-to-month.

A 30-day cancellation notice may be required.

Failure to pay may result in service suspension.

Reactivation after non-payment may require payment of past-due balances and possible reactivation fees.

8. Cancellations

To cancel ongoing services, clients must submit written cancellation notice by email or another approved written method.

Cancellation does not remove responsibility for:

Past-due balances

Work already completed

Active billing periods

Third-party fees already incurred

Setup fees

Custom work already performed

LOUDCOAT may cancel or refuse service if a client violates these Terms, fails to pay, misuses systems, engages in unlawful conduct, or creates unreasonable risk for LOUDCOAT or its service providers.

9. Refunds

Unless otherwise stated in writing, setup fees, custom work, consulting, design work, completed services, onboarding work, and digital system builds are non-refundable once work has begun.

Refunds are not guaranteed for:

Change of mind

Lack of client follow-through

Failure to provide required information

Failure to use the system

Third-party platform delays

Business results that do not meet expectations

Work already completed or partially completed

If LOUDCOAT approves a refund in writing, the refund amount and timing will be determined at LOUDCOAT’s discretion.

10. Third-Party Platforms and Tools

LOUDCOAT may build or connect systems using third-party platforms, tools, software, or services, including but not limited to:

Godaddy

WordPress

Web hosting providers

Domain registrars

Google

Meta/Facebook/Instagram

Stripe

Twilio or phone/SMS carriers

Email platforms

Calendar tools

GoHighlevel

CRM tools

Analytics platforms

AI tools

Plugin providers

Design or media platforms

LOUDCOAT does not own or control third-party platforms. We are not responsible for downtime, price changes, approval delays, policy changes, outages, account suspensions, rejected SMS registrations, deliverability issues, data loss, or platform changes caused by third parties.

Clients are responsible for complying with third-party platform rules, terms, policies, and fees.

11. SMS, Email, and Communication Systems

Some LOUDCOAT systems may include SMS, email, missed-call text-back, appointment reminders, review requests, lead follow-up, or other communication features.

Clients are responsible for making sure they have proper permission to contact their customers and leads.

Clients agree not to use LOUDCOAT systems to send:

Spam

Illegal messages

Harassing messages

Misleading messages

Deceptive offers

Messages without proper consent

Messages that violate carrier, email, or platform rules

SMS and email communication may be subject to additional terms, including separate SMS Terms, Privacy Policy, carrier rules, and consent requirements.

Where applicable, message recipients must be able to opt out using language such as STOP, UNSUBSCRIBE, or other required opt-out methods.

12. Client Content and Accuracy

Clients are responsible for the accuracy of all information they provide to LOUDCOAT, including:

Business descriptions

Prices

Offers

Claims

Promotions

Service areas

Legal disclaimers

Customer testimonials

Images

Logos

Contact details

Appointment availability

SMS/email wording

LOUDCOAT may assist with copywriting, design, structure, messaging, and system setup, but clients are responsible for reviewing and approving final content before publication or use.

LOUDCOAT is not responsible for errors, claims, omissions, or legal issues caused by inaccurate client-provided information.

13. Intellectual Property

All LOUDCOAT branding, logos, designs, layouts, copy, graphics, concepts, systems, frameworks, workflows, templates, and website content are owned by LOUDCOAT or licensed to LOUDCOAT unless otherwise stated.

Clients may not copy, resell, reproduce, distribute, or claim ownership of LOUDCOAT materials without written permission.

Upon full payment, clients may receive usage rights to approved final deliverables created specifically for their business, such as website pages, graphics, copy, forms, or approved assets.

LOUDCOAT retains ownership of its internal processes, templates, methods, frameworks, system structures, strategy documents, and reusable materials.

14. Portfolio Rights

Unless a client requests otherwise in writing, LOUDCOAT may display completed work, screenshots, logos, case studies, testimonials, or project summaries in its portfolio, website, social media, proposals, or marketing materials.

LOUDCOAT will not knowingly disclose confidential client information, private customer data, passwords, or sensitive business information without permission.

15. Confidentiality

Both LOUDCOAT and the client agree to treat non-public business information as confidential.

Confidential information may include:

Login credentials

Internal business processes

Customer lists

Pricing details

Private communications

Unpublished marketing plans

CRM data

Lead data

Account access information

This does not include information that is publicly available, already known, independently developed, or required to be disclosed by law.

16. Website Content

The information on this website is provided for general business and informational purposes only.

LOUDCOAT may update, remove, or change website content at any time.

We do our best to provide accurate information, but we do not guarantee that all website content is complete, current, or error-free.

17. Links to Other Websites

LOUDCOAT.com may contain links to third-party websites, tools, platforms, or services.

We are not responsible for the content, policies, security, accuracy, or practices of third-party websites.

Using third-party websites is at your own risk.

18. Limitation of Liability

To the fullest extent allowed by law, LOUDCOAT LLC, its owners, team members, contractors, partners, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages.

This includes, but is not limited to:

Lost profits

Lost revenue

Lost leads

Lost data

Missed opportunities

Platform downtime

SMS or email delivery failures

Search ranking changes

Advertising performance

Third-party platform issues

Business interruption

Customer disputes

LOUDCOAT’s total liability for any claim shall not exceed the amount paid by the client to LOUDCOAT for the specific service giving rise to the claim during the previous 30 days, unless otherwise required by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless LOUDCOAT LLC, its owners, team members, contractors, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of our website or services

Your business operations

Your customer communications

Your violation of these Terms

Your violation of any law or regulation

Your misuse of SMS, email, CRM, or lead systems

Your content, offers, claims, or promotions

Your use of third-party platforms

20. Service Availability

LOUDCOAT aims to provide reliable services, but we do not guarantee uninterrupted access to websites, funnels, systems, automations, phone numbers, SMS, email, hosting, forms, calendars, or CRM tools.

Service interruptions may occur due to maintenance, updates, outages, third-party issues, carrier delays, internet failures, or other events outside our control.

21. Changes to Services or Pricing

LOUDCOAT may update services, packages, features, pricing, or service availability at any time.

Price changes for active clients will be communicated when applicable.

Custom proposals, written agreements, or invoices may override general website pricing or package descriptions.

22. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

Please review our Privacy Policy here:

[Insert Privacy Policy Link]

23. SMS Terms

If you use or opt into text messaging through LOUDCOAT or one of its systems, your use may also be governed by our SMS Terms.

Please review our SMS Terms here:

[Insert SMS Terms Link]

24. Governing Law

These Terms shall be governed by the laws of the State of Washington, without regard to conflict of law principles.

Any disputes shall be handled in a court of competent jurisdiction located in Washington, unless otherwise required by law.

25. Updates to These Terms

LOUDCOAT may update these Terms at any time.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website or services after updates means you accept the revised Terms.

26. Contact Information

For questions about these Terms, contact:

LOUDCOAT LLC
Website: https://loudcoat.com
Email: [email protected]
Phone: 360.525.2837
Mailing Address:

1405 NE McWilliams RD STE103 B182

Bremerton, WA 98311